Modern kitchen with white cabinets, wooden floor, and a window showing greenery outside. Features include a brass faucet, a copper sink, open shelves with white dishes and vases, a stove with stainless steel range hood, and built-in pull-out pantry shelves.

Frequently Asked Questions

Wondering about something? Let’s sort it out.

About The Sessions

  • This isn’t always straightforward to answer. A lot of factors come into how long a job takes, such as your availability on the day and how long it takes you to make decisions.

    I will give you an estimate of the time it takes to do a job and will assess as I’m going along if I think we need more time than originally planned. I will discuss this all with you in good time.

    If you are not looking specifically for a whole room to be completed in the sessions and would rather work on certain tasks/areas together, I am also happy to do this.

  • If we are decluttering, I will need you to be present as it is impossible for me to know what you want to keep and get rid of without you there. You will get the most from the sessions if you can be fully focused without any distractions.

    The organising stage of the process requires less input from you, but it is useful if you are on hand to answer any questions that pop up.

  • No please don’t, it’s best if I see your home as you live day to day, this will help me come up with solutions to best help you moving forward.

  • I will discuss with you in good time if I think the process is going to take longer than expected. We can then decide the priorities for the time we have left and/or you may want to book additional sessions.

  • We will discuss the area/s to be worked on during the consultation/assessment, and these will be agreed to in advance. If you would like me to work on other areas of your home after the first session, these will need to be booked as separate sessions, and a new fee agreed.

    If at the end of a session there is time left over, it may be possible to tackle another area. 

  • I usually work alone. However, for larger jobs or house moves I may call on the services of other professional organisers, a rate per organiser can be discussed with you.

About The Service

  • I will lightly clean the areas we are working on with your household products. If you require a deep clean/mould removal/pest removal these services will need to be arranged by you.

  • No, I will clean some areas during our sessions, but I will focus on decluttering and organising.

  • No, however I will finish and style spaces I am working on if appropriate. I may suggest moving furniture around if I feel this would benefit the room. I can also make suggestions for any furniture you may need. 

  • Yes I can, from experience, paperwork can take a while to sort through. We may need to arrange a separate session for paperwork sorting, as doing it within a session will take up a significant amount of time, meaning other areas that need attention will be neglected.

  • Unfortunately, this service is not included in the scope of any project we undertake. However, I can offer some tips for online selling and/or direct you to places where you may be able to find someone to do this for you.

  • If you would like storage in your home, we can discuss your budget and style during our initial phone call/assessment. Most of the time it is better to declutter first and then consider storage for belongings that are staying. If any storage is unused at the end it will be your responsibility to return it, please keep your receipts. 

    It is also possible to organise without any bought storage if you have no budget, it all depends on the ‘look’ you are going for in your space.

Pricing & Logistics

  • I work on a full day and half day basis; contact me for full pricing information. A full day will be 8 hours including a half an hour lunch break. A half day will be 4 hours with a short break. 

    I can also add individual hours onto the set hours at a cost of £25ph, but will always start with these blocks, as I have found that these are the most productive time frames.

  • Yes, I have a 4-hour booking minimum

  • A 50% upfront deposit of the planned session duration will be required to secure your booking (applicable only to one off bookings not packages). Once the session is complete, the remaining fee will be payable upon invoice, as per my terms and conditions.

    For smaller jobs I may not charge a deposit. 

  • I accept payment by BACS. I will invoice you after the job and the fee will be due within 3 working days.

    • Monday 9.30am – 5.30pm

    • Tuesday 9.30am – 3pm

    • Wednesday 9.30am – 6pm

    • Thursday 9.30am – 5pm

    • Friday 9.30am – 12pm

  • I am based in Leighton Buzzard and I cover areas in Bedfordshire Buckinghamshire & Hertfordshire.

    ​Including:

    Ampthill | Arlesey | Aston Clinton | Aylesbury | Aylesbury Vale | Barton-le-Clay | Bedford | Berkhamsted | Biggleswade | Bletchley | Bromham | Buckingham | Burcott | Cheddington | Cranfield | Dunstable | Eaton Bray | Edelsborough | Eggington | Ellesborough | Flitwick | Hemel Hempstead | Hitchin | Houghton Regis | Kings Langley | Leighton Buzzard | Luton | Marsworth | Markyate | Milton Bryan | Milton Keynes | Mursley | Newport Pagnell | Newton Longville | Olney | Sandy | Shefford | St Albans | Stewkley | Stoke Mandeville | Stotfold | Toddington | Towcester | Tring | Waddesdon | Wendover | Wing | Wingrave | Woburn | Woburn Sands | Wootton

    ​If you live further afield please still get in contact and we can discuss your requirements.

  • Yes, however, my weekend and bank holiday availability is limited and will incur a surcharge of £50 added onto any session.

Professional Details

  • I have completed a CPD (Continuing professional development) approved ‘Become a Professional Organiser’ training course, led by Dilly Carter from the show ‘Sort Your Life Out’.

    I also have a CPD approved Professional Decluttering & Organising Business Diploma from the Centre of Excellence.

  • Yes, I hold full Professional Indemnity and Public Liability insurance and am also DBS checked. Copies of these certificates are available on request.

Privacy & Trust

  • Absolutely, your home is your safe space. Please see the question below about photos.

  • Initially I will need photos from you to help me assess the space and to aid our phone call.

    If I do an assessment visit, I will need to take photos to help with storage research and formulating a plan, but these can be deleted after the sessions if you wish. 

    If you consent, I would love to use photos of your home before and after for my own marketing and can send you a form to sign. I can hide anything that identifies you before taking any photos if you would prefer.

Contact & Visibility

Modern white kitchen with an island counter, pendant lights, white cabinetry, and a stainless steel stove.

Questions covered.
Calm restored.

If you’ve read through the FAQs and are thinking “yes, I need this”, then I’d love to hear from you.

GET IN TOUCH
“Sophie is efficient, thorough and respects my wishes for my belongings, but also brings her own ideas to help see the space in new ways.”
— Brigitte